那些在五星級(jí)酒店工作的人們，酒店有哪些事情是管理層不愿意讓大眾知道的？

People who work at 5 Star Hotels: what type of shit goes on that management doesn’t want people to know?

2021-06-08 Kira_Yoshikage 19781 13 10 收藏糾錯(cuò)&舉報(bào)

譯文簡(jiǎn)介

奢靡的背后。

正文翻譯

People who work at 5 Star Hotels: what type of shit goes on that management doesn’t want people to know?

那些在五星級(jí)酒店工作的人們，酒店有哪些事情是管理層不愿意讓大眾知道的？

評(píng)論翻譯

Eco-reddit
A friend of mine works for a small luxurious hotel in London.

我有個(gè)朋友在倫敦的一個(gè)小的奢侈酒店工作。

He told me the concerge system there is absolutely absurd. Money buys everything.

他跟我說(shuō)那里的前臺(tái)系統(tǒng)根本就是胡鬧。錢能買來(lái)任何東西。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

Anything the clients want, clients get. They are told never to say no, worst case they say "I don't think this is really appropriate"

只要是客戶想要的，客戶就能得到。他們被告知永遠(yuǎn)都不能說(shuō)不，最糟糕的情況下他們也只能說(shuō)“我真的不認(rèn)為這足夠體面”

Obviously drugs and escorts are a classic. He showed me 20 phone numbers of drug dealers in his phone to be able to get whatever drugs to the customers (he never buys though, only gets people in contact).

顯然毒品和陪睡服務(wù)都是經(jīng)典項(xiàng)目了。他給我看了手機(jī)里的20個(gè)毒販的電話號(hào)，好讓客戶想要什么就能買到什么（他自己倒是從來(lái)不買，只是給他們牽線搭橋）
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

And for harder tasks, he goes through professional concierges who charge A LOT.

對(duì)于那些更難以滿足的服務(wù)，他會(huì)尋求專業(yè)的前臺(tái)人員，而他們會(huì)收很多錢。

- You want a new Prada dress at 2AM for the party you are about to attend? Sure thing, let's wake a few people up, charge triple the price and split the benefit between people involved. Have a good night madam.

你想為凌晨?jī)牲c(diǎn)打算參加的派對(duì)準(zhǔn)備一套全新的普拉達(dá)裙子？沒問(wèn)題，我們把幾個(gè)人叫起來(lái)，收三倍的價(jià)錢，把利潤(rùn)分給參與的人。晚安吧女士。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

- You want tickets for the Wimbledon final that takes place tomorrow? You have ￡20k? Enjoy the game, sir.

你想要明天開賽的溫網(wǎng)決賽門票？你有兩萬(wàn)英鎊？那享受您的比賽吧，先生。

But in some cases, they can't satisfy the customer. So when a couple of clients came back drunk asking him to have sex with the wife while the husband was watching and filming, he felt like it was a good time to say "I don't think this is really appropriate".

但也有某些情況，他們實(shí)在沒辦法滿足客戶。比如有對(duì)夫妻喝醉了酒回來(lái)，跟他說(shuō)讓他和妻子上床，丈夫在一邊錄像，這種時(shí)候他就很適合說(shuō)“我真的不覺得這足夠體面”。

Spikekuji
That sentence also sounds much better with a British accent.

這句話用英國(guó)口音說(shuō)也更好聽

wibxer
My sister was working at a luxury hotel on Copenhagen and it was the same. If the guest has the money to make it happen, it will happen

我姐姐在哥本哈根的一個(gè)奢侈酒店工作，情況都差不多。假如客戶有這個(gè)錢讓這種事情發(fā)生，那它就會(huì)發(fā)生。

Tiny_Substance_810
I would’ve fucked the wife

要我就把妻子給上了

amdamanofficial
Once you get into that situation it's hard to get out and damn some people are really weird. I can imagine a hundred reasons that would make you want to leave instantly but then these rich people are more likely to fuck up your life (for example with THE GODDAMN FOOTAGE they have)

只要你被卷入了這種情況，再脫身出來(lái)就很困難了。并且有些人真的很乖。我可以想象出一百種可以讓你立刻辭職的原因，但那些富人更有可能會(huì)愿意直接毀了你的一生（比如他們手里的錄像）

2020mademejoinreddit
What if the wife was a 70 year old grandma? No context was given on that. Risky business.

假如那個(gè)妻子是個(gè)70歲的老奶奶呢？完全沒有上下文啊。生意風(fēng)險(xiǎn)挺大的。

karazon8
not even surprised cuz that's the type of shit rich people do

一點(diǎn)都不覺得吃驚，因?yàn)楦蝗烁傻贸鰜?lái)的爛事不過(guò)如此。

Duwinayo
I spent 10 years in the boutique and 5 star hotel world. Got stories for days. But here is my favorite that sums up hospitality (former anyways).

我在高端和五星級(jí)酒店的世界生活了10年。我的故事能講好幾天。但這個(gè)故事是我最喜歡的，也最能總結(jié)我們的友善好客（反正是以前的）。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

Our concierge was Les Clefs D'or, had all the connections, this dude could get you into the French Laundry same day. He would often greet guests with sangria and sprigs of mint from his garden. Sometimes he had lemon slices from his tree too! He loved to tell guests all about his garden and they ate it up.

我們的前臺(tái)是金鑰匙，他的人脈遍布各地，那哥們可以當(dāng)天就給你訂好法國(guó)洗衣房的席位（譯注：米其林三星）。他經(jīng)常用果酒和自家花園里摘的薄荷做成的裝飾招待他的客人。有時(shí)他還會(huì)從自己家的樹上摘的檸檬切片！他很喜歡給客人們講他家花園里的故事，看著他們把東西吃干凈。

Yeah that's all bullshit. Mint, lemon, and any other garnish we got from the local grocery store. The sangria? Cheapest boxed stuff we could find. But he sold the story like no other. At the end of the day, it worked.

沒錯(cuò)，都他媽是編的。薄荷，檸檬，以及所有其他的配菜都是我們從附近的菜市場(chǎng)買的。果酒？我們能買到的最便宜的盒裝貨。但他把故事講得誰(shuí)都比不了。至少到頭來(lái)別人都信了。

Hungboy6969420
I'm convinced most people don't know the difference between good and shitty liquor. I did wine sampling at stores and people would enjoy a wine until you told them it was $6. Or the opposite, it was gross until they found out it was $30

我很相信絕大多數(shù)人分不出來(lái)好酒和爛酒的區(qū)別。我在商店里做過(guò)各種酒的小樣，人們會(huì)很享受某一杯酒，直到你告訴他們這瓶酒只值6美元；或者反過(guò)來(lái)，他們覺得超難喝，直到你告訴他們值30美元。

Duwinayo
Honestly same. I would often send people to smaller "mom and pop" vineyards, but it had to be sold as this boutique-y experience. If you told someone "So there's this little farm down the road that sells some great wine, you literally just drive up and meet the farmer/owners since they don't do reservations", they wouldn't go. But if you said "I personally know the so-and-so's, they have this micro-vineyard tucked away from the main road where they make some of the BEST pinot in the insertnamehere valley, I highly recommend it. They are so small they don't even take reservations, otherwise they would book up and I'd never be able to get you in!" the guests would coo and bolt for it.、

說(shuō)真的我也一樣。我經(jīng)常把人們送到那些小一點(diǎn)的“爸爸媽媽”酒莊，但你得把它包裝成奢侈的體驗(yàn)去營(yíng)銷。假如你跟誰(shuí)說(shuō)“就沿著路往下走有個(gè)小農(nóng)場(chǎng)，他們家賣的酒挺牛逼的，你直接開車過(guò)去問(wèn)問(wèn)那邊的農(nóng)民/主人就行，因?yàn)樗麄儾唤邮茴A(yù)約”，那他們絕對(duì)不愿意去。但假如你跟他們說(shuō)“我私下里知道有一家叫X和X氏的，他們?cè)谥鞲傻琅赃呌羞@么一個(gè)微型酒莊，釀的品諾是（這里插入名字）河谷最棒的。但他們規(guī)模太小了，根本不接受預(yù)約，要不然他們就該預(yù)約登記，那我就根本沒辦法帶你們過(guò)去了！”然后客人就交頭接耳幾句，一溜煙兒奔過(guò)去了。

Best wine I've had has been cheapo stuff, and I've tasted a looooot of wine back in my hotelier days.

我喝過(guò)的最棒的酒都是便宜貨，并且在我之前當(dāng)酒店服務(wù)人員的日子里我可嘗過(guò)好些酒呢。

MsFrenchieFry
I have worked at two. Hotels that are rated by Forbes (formerly Mobil) and randomly “inspected” frequently, and there is a very specific checklist of things the hotel/restaurants must do/offer in order to keep their rating. We always had to be suspicious of any single diners because they could possibly be inspectors. So you could be a regular Joe Schmoe but if you are dining alone you are going to get the 5 star treatment. Once we had a particular woman staying at the hotel and somehow management figured out and confirmed she was an inspector. They literally took security cam stills and printed them out to give to all employees so we would know who she was. I still remember her name was Katrina

我曾經(jīng)在兩家酒店工作過(guò)。是那種被福布斯雜志（以前是美孚）打分的酒店，這種酒店會(huì)經(jīng)常被“調(diào)查”，并且有一個(gè)非常細(xì)致的單子，每一家酒店/飯店都必須要做/提供，才能保持他們的評(píng)級(jí)。我們對(duì)任何獨(dú)自一人前來(lái)用餐的人都非常懷疑，因?yàn)樗麄兒芸赡芫褪钦{(diào)查員。所以你可能只是個(gè)張三，但假如你一個(gè)人過(guò)來(lái)吃飯，那你就能得到五星級(jí)的服務(wù)。有一次我們接待了一個(gè)在酒店住宿的女人，管理層發(fā)現(xiàn)并且確認(rèn)了她是個(gè)調(diào)查員。他們用安保攝像頭給她拍了照片，打印出來(lái)發(fā)放給了所有雇員，好讓我們知道她是干什么的。我現(xiàn)在還記得她叫卡特琳娜

Something else interesting - one of the (5 star) restaurants I worked at (in a 5 star hotel) would frequently be closed for private events. There was usually a contract written beforehand stating the group must spend a minimum amount of money. We got automatic gratuity on whatever that minimum was but the goal was to go over so we would make more money. The people at the events usually didn’t know these details (they weren’t the ones paying) and towards the end of the night if they hadn’t reached the minimum we would have to start pouring the most expensive wine and liquors to meet the goal. Who wants a few rounds of McAllen 25 doubles etc. And people still tipped cash on the open bars so it was easy to walk away with $500 a night in tips after those parties. It was the easiest money I ever made.

還有一個(gè)有意思的——我曾經(jīng)工作過(guò)的一家（五星級(jí)酒店里的五星級(jí)）餐廳會(huì)經(jīng)常因?yàn)樗饺嘶顒?dòng)關(guān)門。在此之前他們通常會(huì)簽一個(gè)合同，聲明預(yù)約的團(tuán)體要滿足最低消費(fèi)。不管最低消費(fèi)設(shè)置在什么水平我們是都能拿到小費(fèi)的，但目標(biāo)是超過(guò)這個(gè)最低消費(fèi)，這樣我們才能多掙點(diǎn)兒。那些參與活動(dòng)的人通常都不知道這些細(xì)節(jié)（他們不是負(fù)責(zé)買單的），所以到夜晚將盡，活動(dòng)快結(jié)束的時(shí)候，假如他們還沒達(dá)到最低消費(fèi)的話，我們就開始給他們倒最貴的酒來(lái)達(dá)成目標(biāo)。誰(shuí)想要喝幾輪麥卡倫25年雙桶什么的。并且人們還會(huì)在開放酒吧給小費(fèi)，所以這種派對(duì)結(jié)束之后一晚上揣著五百多美元走人是很輕松的。這是我賺過(guò)的最輕松的錢。

guneysss
If I've ever go to one of those hotels, I'll act suspicious then. Thanks for the tip.

假如我去這種酒店的話，我一定會(huì)表現(xiàn)得可疑一些。感謝你的貼士。

Mubly
I worked at a Ritz Carlton a few years back, its literally the same as anywhere else. The hotel staff is amazing at their job, but on their personal time they're just as fucked as everyone else.

我?guī)啄昵霸邴愃伎栴D工作過(guò)，基本上和別的地方一樣。酒店的工作人員在自己的工作上非常優(yōu)秀，但私下里也和其他人一樣草蛋。

The kitchen staff had a few folks with drug issues and had to be sent home a couple times because of it. In my time there I saw 2 waiters get fired due to embezzlement. The turnover rate for management was very high because they didn't pay enough for the area. The staff parties were WILD to say the least.

廚房的工作人員有幾個(gè)吸毒的，并且因?yàn)槎景a有好幾次都不得不被送回家。我工作的那段時(shí)間見到過(guò)兩個(gè)服務(wù)員因?yàn)榕灿霉畋婚_除了。管理層的人事變更率非常高，因?yàn)樗麄儼l(fā)的工資不夠多。工作人員挺野的。

We weren't allowed to greet celebrities by name since they wanted to be anonymous, so we would use their alias that day. Some were greeted by prostitutes or "escorts" who were always super nice to everyone. A regular would rent out a room for a day, once a month, and make 30-40k that day from clients. Celebrities, business guys, you name it. Crazy.

我們不允許用名字來(lái)歡迎名人，因?yàn)樗麄兿胍涿?，所以那天我們只能用他們的化名。有些人?huì)帶著娼妓或者“陪伴人員”，他們對(duì)每個(gè)人都非常友善。通常這種人會(huì)租個(gè)房間住一天，一個(gè)月來(lái)一次，這一天客戶能讓我們賺三四萬(wàn)。名人，商務(wù)人士，任你說(shuō)。真的瘋狂。

pdx4nhl
I worked at one of the premier hotels at a ski resort in the country; top 10. Met celebrities, royalty, politicians, athletes.

我在國(guó)內(nèi)一個(gè)滑雪度假區(qū)的高端酒店工作；前十名。見過(guò)名人，王室成員，政治家，運(yùn)動(dòng)員。

Hockey players are the nicest athletes by a wide margin. Royalty is great or more likely, awful. A list celebrities want to be left alone or treated as just another person. Politicians are bigger assholes when they’re with their families. Saw lots of sex, drugs, underaged drinking, escorts, the usual.

總地來(lái)說(shuō)冰球運(yùn)動(dòng)員是最好說(shuō)話的運(yùn)動(dòng)員。王室成員很好，不如說(shuō)很可怕。一線名人想要自己待著，或者像普通人一樣被對(duì)待。政治家?guī)е胰说臅r(shí)候會(huì)更難纏。見過(guò)不少性行為，吸毒，未成年飲酒，陪睡，挺常見的。

I was most amazed by how nice staff were to guests when management continually made our lives harder and shittier. We’d just let it roll off our backs and keep smiling until we just quit. We were paid so little and respected so little by management. If you weren’t thick skinned then you quit by week’s end.

我最驚訝的是工作人員一邊對(duì)客人們表現(xiàn)得無(wú)比客氣，一邊被管理層搞得生活越來(lái)越難過(guò)、糟糕。我們只能一邊保持微笑，一邊讓一切從我們的后背上碾過(guò)去，直到我們干脆退出。我們從管理層那里拿到的錢太少了，也根本得不到他們的尊敬。假如你不夠厚臉皮，那你周末就會(huì)辭職。

Best thing I saw was the hotel dog (think alpine dog that people can pet, kids can get woken up by him in the morning, plays on the ski slopes, etc)...well he escaped his pen, made straight for the high end restaurant and went hog wild. Jumped on a few tables and scarfed $100 steaks like they were M&Ms. Me and another guy saw it (we worked during the ski day and cleaned up into the evening so it was just him and I finishing up in our department at the time which was by the dog’s kennel)...we both saw he was going to escape and we could have stopped it but we just wanted to watch the world burn. Greatest day of work there by far.

我見過(guò)的最棒的事情是酒店里的狗（想象那種高山泉，人們可以摸，孩子早晨可以被它叫醒，在滑雪場(chǎng)的坡上玩，等等）……總之他從窩里跑出去了，直接跑進(jìn)了高端餐廳，在那開始撒野。跳上了幾個(gè)餐桌，把一百美元的牛排像巧克力豆一樣嚼。我和另一個(gè)人看見它了（我們?cè)诨┑娜兆庸ぷ?，做保潔工作做到晚上，所以完成了工作之后部門里只有我們兩個(gè)人，而部門就在狗窩的隔壁）……我們都看到他快逃出去了，我們也本來(lái)可以阻止，但我們只是想看這個(gè)世界燃燒下去。算得上在那工作最開心的一天。

Unusual_Form3267
NEVER EVER EVER (I REPEAT!!) USE A CHOCOLATE FOUNTAIN FROM A HOTEL OR BANQUET HALL!!!

永遠(yuǎn)永遠(yuǎn)永遠(yuǎn)（我再說(shuō)一遍!!）不要用酒店或者餐廳里的巧克力噴泉?。?！

Picture this: it’s an expensive ass Sunday brunch. Well little Timmy just double fisted strawberries directly into that chocolate, bit into both strawberries then triple dipped into the chocolate AGAIN! And some old rich lady just sneezed on it. And somebody else just dropped their snack into it. The best part: that chocolate gets strained and saved for the next weeks brunch. Chocolate is waaay too expensive to throw away.

想象一下這個(gè)畫面：你參加了一場(chǎng)賊他媽貴的周日早午餐。小蒂米雙手攥著草莓直接伸進(jìn)巧克力噴泉里，往兩個(gè)草莓上各咬了一口，然后又往巧克力里蘸了三次！有個(gè)有錢的老太太直接往里頭擤鼻涕。還有個(gè)人不小心把零食掉進(jìn)里頭去了。最棒的是：里頭的巧克力會(huì)收起來(lái)留到下周的早午餐。巧克力太貴了，不能扔。

Chocolate also does this thing where it’ll seize if it has the wrong moisture content (from people dipping fruit, and the juices going into the chocolate.) So it’ll get so thick it won’t run through the machine. Wanna know how they fix that? They add canola oil until it’s smooth again.

巧克力還會(huì)有這種問(wèn)題，假如里面有不對(duì)勁的潮濕的東西（比如人們往里蘸的水果，果汁會(huì)混到巧克力里面），它會(huì)凝固起來(lái)，所以它會(huì)慢慢變稠直到機(jī)器跑不動(dòng)。想知道他們?cè)趺唇鉀Q的嗎？他們往里面加菜籽油，直到巧克力重新變得絲滑。

So, yeah, next time you’re at a wedding and they have a chocolate fountain, think of this post. Think of this post when you dip into that dirty ass watered down with oil chocolate.

所以，對(duì)，下次你參加婚禮，他們提供巧克力噴泉的時(shí)候，考慮考慮這個(gè)帖子。在你把東西蘸進(jìn)那個(gè)臟兮兮全是油的巧克力之前想想這個(gè)帖子。

hurtinownconfusion
I think the oil is needed in general to make a chocolate fountain run smoothly, but rest of that is gross lol.

總地來(lái)說(shuō)食用油是必要的，這能讓巧克力噴泉順暢地流動(dòng)，但剩下那些確實(shí)挺惡心哈哈。

Cool-Lemon-7662
A lot of lonely people going on vacation to end their life. Happens a lot but is never mentioned on the news.

有很多孤單的人會(huì)在旅途中結(jié)束自己的生命。這種事情經(jīng)常發(fā)生，但從來(lái)沒有在新聞上提起過(guò)。

Zebidee
I've left the 'do not disturb' sign on the door all day because I wanted a quiet day alone, and around 4PM housekeeping plus a manager came and knocked to do a welfare check for this exact reason.

我會(huì)一整天都把“請(qǐng)勿打擾”的標(biāo)記掛在門口，因?yàn)槲蚁胍约憾冗^(guò)安靜的一天，但是大概四點(diǎn)鐘的時(shí)候，還是有保潔人員和一名管理人員過(guò)來(lái)敲門進(jìn)行福利檢查，就是這個(gè)原因。

Note that I've spent a lot of time in hotels and have only had that happen once, but it makes sense I guess.

我在酒店里呆過(guò)很長(zhǎng)時(shí)間，雖然只遇見過(guò)那一次，但我猜挺有道理的。

badrussiandriver
Ohhhh......I'm very private and travel alone. My first thing is to stick the "Do Not Disturb" sign up. I was in and out (B-and-B) would have breakfast, talk with the staff and other guests, hit my festival, etc.

哦……我非常注重個(gè)人隱私，并且喜歡獨(dú)自旅游。我的第一件事就是在門口掛上“請(qǐng)勿打擾”的標(biāo)志。我會(huì)進(jìn)進(jìn)出出（包早餐），會(huì)和工作人員、其他客人聊天，去我喜歡的節(jié)日，等等。

I was SUPER annoyed when I came back the fourth day to my room being cleaned and the sign ignored. It never occurred to me that maybe they were just "checking up".

第四天我回到房間之后發(fā)現(xiàn)我的房間被打掃過(guò)、我掛的標(biāo)記被人無(wú)視的時(shí)候感到非常憤怒。我從來(lái)沒意識(shí)到他們可能只是在“確認(rèn)”。

Lokicattt
In most states there is an actual law for this. Theyre REQUIRED to check after the 3rd day almost always.

在絕大多數(shù)國(guó)家對(duì)于這個(gè)是有相關(guān)的法律的。他們有義務(wù)在第三天之后檢查。

danawl
I’ve honestly never thought of this, but it makes total sense.

我真的從來(lái)都沒有想到過(guò)這一點(diǎn)，但完全說(shuō)得通。

Cool-Lemon-7662
Yup. The worst is you being the last person they talk to. They don’t confess about taking their life only complain about family not supporting them for whatever reason. Londoners are the highest risk in the hotel my friend works at. Some companies hold events for their workers and don’t allow them to get rooms beyond the 3rd floor.

沒錯(cuò)。最糟糕的可能就是你成為他們生前最后一個(gè)聊天的對(duì)象。他們不會(huì)說(shuō)自己的生活，只會(huì)抱怨他們的家庭因?yàn)楦鞣N原因不支持他們。倫敦人在我朋友工作的酒店有最高的這種風(fēng)險(xiǎn)。有些公司為他們舉辦活動(dòng)的時(shí)候，不允許他們訂三層以上的房間。

candybarkiller
Worked in five star hotels in Beverly Hills.. boy do I have stories:

我在比弗利山莊的五星級(jí)酒店工作……我可有不少故事：

Sheikh picks up a hooker in the bar, takes her to his room. She roofies him and steals tens of thousands of dollars of cash, watches and valuables

有阿拉伯的酋長(zhǎng)在酒吧接了個(gè)妓女，把她帶到自己的房間。她給他下了藥，偷了他幾萬(wàn)美元的現(xiàn)金，名表和好東西。

Husbands who will say hello to staff with their mistress on their arm on Thursday night and their wife on Friday night

有已婚男士在周四晚上摟著情人對(duì)工作人員說(shuō)你好，而周五晚上摟著自己的老婆。

Famous teen celebrity left a room full of needles and various drug paraphernalia behind for housekeeping to clean up

出名的青少年名人在房間里丟下一大堆針頭和各種吸毒用具給保潔人員打掃

Middle eastern royalty ships in multiple Ferraris and Lamborghinis to the hotel from their home country to drive for the week; caught drag racing later that night by the cops in the neighborhoods of Beverly Hills

中東的王室成員用船把好幾輛法拉利和蘭博基尼從自己的國(guó)家拉過(guò)來(lái)開一星期，比弗利山莊的社區(qū)警察那天晚上抓到他們賽車。

Largest checkout bill I’ve ever seen was roughly $2 million for guest who rented out an entire floor of suites for three weeks, promptly paid via wire transfer

我見過(guò)的數(shù)額最大的賬單差不多是兩百萬(wàn)美元，那個(gè)客戶把一整個(gè)樓層的套間包了下來(lái)租了三星期，用現(xiàn)金轉(zhuǎn)賬付得明明白白。

Had to procure $100k cash for a guest whose wife wanted to shop on Rodeo Drive the next morning, the local bank doesn’t even have that much. Had to get an armored car from the central LA bank branch to deliver

得給一個(gè)客人準(zhǔn)備十萬(wàn)美元的現(xiàn)金，因?yàn)樗掀诺诙煸缟舷胍チ_迪歐大道購(gòu)物，當(dāng)?shù)氐你y行甚至都沒有那么多現(xiàn)金。得從洛杉磯市中心的分行調(diào)來(lái)一輛裝甲車把現(xiàn)金送來(lái)。

The list goes on..

還有不少……

Who_dat_22
Didn’t work at one, but delivered newspapers to one.

沒在里頭工作過(guò)，但是給一家酒店送過(guò)報(bào)紙。

The prostitution thing was something the desk saw a lot. The best one was when the gentlemen got robbed by two young ladies and immediately demanded the front desk call the cops. When the desk asked if he wanted to call the cops and tell them he hired two hookers (illegal)... he suddenly just grunted and marched up to his room.

嫖娼這種事是前臺(tái)經(jīng)?？匆姷摹Ｗ詈眯Φ囊患率怯形幌壬粌蓚€(gè)年輕女士搶了，他立刻要求前臺(tái)報(bào)警。前臺(tái)問(wèn)他是不是想要和警察說(shuō)他叫了兩個(gè)妓女（違法）……他咕噥了一聲，然后快步跑回自己的房間了。

chupawhat
i worked night audit for awhile, and had one dude call a hooker, enjoy her services, and then refuse to pay her.

我干過(guò)一段夜班審計(jì)，有個(gè)哥們叫了個(gè)妓女，享受了她的服務(wù)，然后不給她錢。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

she came to me, said she’d been raped, so i call the cops. dude gets rousted from bed at 3 am to talk to the cops in the lobby.

她來(lái)找我，說(shuō)她被強(qiáng)奸了，于是我叫了警察。那哥們凌晨三點(diǎn)被從床上叫起來(lái)在酒店大廳里接受警察問(wèn)話。

the whole time she’s yelling, “if you need a dna sample i’ve got some in my mouth,” the cops are trying to explain to the guy that his options are paying her or going to jail for rape and solicitation, and i’m trying to use my best customer service skills to keep everyone quiet and gently hint to the dude where the ATM is.

從頭到尾她都在喊，“你要是需要DNA的樣本，我嘴里就有，”警察在試著跟他解釋，他要么給她錢，要么因?yàn)閺?qiáng)奸和招妓進(jìn)監(jiān)獄，而我在用我最好的客戶服務(wù)技巧來(lái)讓每個(gè)人都安靜下來(lái)，以及巧妙地暗示那個(gè)哥們兒ATM在哪。

the best part was, this was night 1 of a week-long stay, so i got to see him every day after that.

最有意思的是，這是他辦理入住一周的第一天，所以我之后每一天都見得到他。

WitcherOfWallStreet
Never trust glass in rooms. GRAs are so stretched thin on time that they will clean the glasses with the same rags they clean the bathroom, after all their goal is to make the room look clean.

永遠(yuǎn)不要信任房間里的玻璃杯。保潔人員的時(shí)間非常緊，他們只能用擦廁所的抹布擦玻璃，總之他們的目標(biāo)是讓房間看起來(lái)足夠干凈。

I worked as a GRA in a five diamond for years and there was over a year period that went by where we didn’t get a clean glass delivery. We didn’t have dishwashers in the room, so management was complicit. This was in a five diamond, one of the top resorts in the world. Never trust glass in hotel rooms.

我在五鉆酒店干過(guò)好幾年的保潔，有一年多我們都得不到干凈的玻璃杯。我們房間里也沒有洗碗機(jī)，于是管理決定隱瞞真相。這還是在五鉆酒店，世界頂級(jí)度假地。永遠(yuǎn)不要相信酒店房間里的玻璃杯。

ASideOfSocialAnxiety
I used to work at a hotel when I was maybe 20 where this man came in with two young women (definitely teens) and never let them speak, they'd come back somewhat bruised. Then he started coming in with other men (and the girls) everything paid in cash.

我二十歲左右的時(shí)候曾經(jīng)在酒店工作過(guò)，有個(gè)男的帶著兩個(gè)年輕女性（絕對(duì)是青少年），不讓她們開口說(shuō)話，她們回來(lái)之后身上青一塊紫一塊的。然后他開始帶著其他男人（和女孩們）過(guò)來(lái)，一切服務(wù)都用現(xiàn)金支付。

My manager said "it happens. Leave it"

我的經(jīng)理跟我說(shuō)：“常有的事。別管”
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

A woman told me the next morning she thinks she was raped by the same men. She woke up naked in her room beat up and with pain in her genitals after having drinks with them. Management again, "leave it. She's crazy and was drunk"

第二天早上有個(gè)女人跟我說(shuō)她覺得她被同一個(gè)男人強(qiáng)奸過(guò)。她喝完酒之后第二天早上醒來(lái)發(fā)現(xiàn)自己赤身裸體躺在自己的房間里，渾身是傷，下體很痛。經(jīng)理又說(shuō)：“別管了，她瘋了，當(dāng)時(shí)還喝多了?！?/b>
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

So I called the police and corporate and left that day.

于是我叫了警察，那天辭職了。

Detective called me a couple days later for a report and to come in and ID the man (as well as some 'customers' of the man. Turns out the girls were underage and "not from here" is all I was told. Manager was investigated as a participant and fired.

過(guò)了幾天警探給我打了電話，讓我去辨認(rèn)那個(gè)男人（還有他的幾個(gè)“顧客”）。結(jié)果我只知道那些女孩都沒成年，并且“不是這兒的人”。經(jīng)理也被調(diào)查了，他是涉案人員，最終被辭退了。

MissEB47
Good on you for not listening to that arsehole manager!. You helped a lot of people that day. You should be proud of yourself.

你沒有聽那個(gè)混蛋經(jīng)理是件好事！你那天幫了很多人。你應(yīng)該為自己感到驕傲。

bhs1987
When we see 'instagram influencer' on your booking, we roll our eyes.

當(dāng)我們?cè)谀愕挠喎坑唵紊峡吹健癷nstagram影響力人士”這種字的時(shí)候，我們會(huì)翻白眼。

aamurusko79
i think this is pretty universal reaction. i know a person who runs a vegan restaurant and he's often hit by requests to get free food from 'reviewers' and 'social media influencers'. most of them also turn pretty vile when denied and react with threats of smear-campaigning the place etc.

我覺得這種反應(yīng)挺常見的。我認(rèn)識(shí)一個(gè)開素食餐館的人，他也經(jīng)常接到各種“評(píng)測(cè)師”，“社交媒體影響力人士”的要求，讓他提供免費(fèi)的食物。絕大多數(shù)在他拒絕之后都挺難纏的，還會(huì)用污蔑造謠這個(gè)地方來(lái)威脅。

Nesneros70
Work at a pizzeria. Had this happen. Free food for his acknowledgement of our pizzeria. When we said No thank you the threats started coming. POS.

我在披薩店工作。有過(guò)這種事。給他提供免費(fèi)的食物，換來(lái)他免費(fèi)推廣我們的披薩。我們說(shuō)不用謝謝，然后他開始給我們發(fā)威脅。就是狗屎。

Splazeing
They’ll put that on the booking?

他們會(huì)在訂房信息上加上這種東西？

bhs1987
Yeah... as in, the influencer will usually tell us at the time of booking (obviously hoping for free shit) and that note will be added to the booking. If they are big enough, they'll end up dealing with our sales and marketing team, and probably get complimentary shit. But the staff still couldn't give a shit. We get genuinely rich and famous people come in, who are the best in their field and, as other people have mentioned, they are usually quiet and the least trouble. Influencers are generally the worst.

沒錯(cuò)……就比如說(shuō)，那個(gè)網(wǎng)紅通常會(huì)在訂房的時(shí)候告訴我們（通常都是希望免費(fèi)之類的鬼話），然后這種備注會(huì)被加到訂房信息里。假如他們體量夠大，那他們會(huì)和我們的銷售營(yíng)銷部門聯(lián)系，很可能可以得到一些補(bǔ)償。但工作人員還是不會(huì)管太多。我們會(huì)接待一些很有錢并且知名的人來(lái)入住，他們是自己領(lǐng)域里最好的人，并且正如其他人提到的，他們通常都是很安靜并且沒什么麻煩的。網(wǎng)紅通常都是最糟糕的。

KaneMomona
Dead people. In some places there's a reasonable chance somebody has died in your bed. Obviously it varies with the type of hotel and its clientele, but some places you get deaths weekly (not that the hotel is unsafe but unfit old people over exerting themselves). One place I worked maybe 40% of the beds had been died in.

死人。在某些地方有人曾經(jīng)死在你的床上是概率挺高的一件事。這顯然和酒店的種類以及客戶群體的不同而有所區(qū)分，但在某些地方你可能每星期都會(huì)發(fā)現(xiàn)死人（并不是酒店不安全，而是不那么健康的老年人過(guò)度勞累自己）。我工作過(guò)第一個(gè)地方大概有40%的床位上都死過(guò)人。

Bedbugs. They happen in every hotel. You might be paying $5k a night but your luggage was in the hold with everyone else's. If there's only one or two bugs and none in the adjacent rooms then you brought them in.

螨蟲。每個(gè)酒店都會(huì)有這種問(wèn)題。你可能住了一晚五千美元的酒店，但你的行李是和其他人一起運(yùn)過(guò)來(lái)的。假如只有你們房間有一兩只螨蟲，而隔壁房間沒有，那就是你帶進(jìn)來(lái)的。

You know what I never saw happen? Maids stealing. Everyone always points at the maids when they lose stuff but we always found it. No way the maids are risking their jobs over your used iPad or mall jewelry. With tips they make pretty decent money.

你知道有什么事是我從沒見過(guò)的嗎？女服務(wù)員偷東西。每個(gè)人丟東西之后都懷疑女服務(wù)員，但我們永遠(yuǎn)能找回他們丟的東西。她們不可能為了用你們用過(guò)的iPad或者商場(chǎng)買的珠寶就把自己的工作丟了。算上小費(fèi)她們正經(jīng)能賺挺不錯(cuò)的錢。

NaniBakaNani
We don’t bat an eye at prostitution or whatever goes on in the rooms as long as it doesn’t affect other guests. Half the women that come to the bar are working girls looking for a sale. The only thing that the hotel industry ever really reports is human trafficking. There are tell tale signs and if something doesn’t add up we do report it to local authorities.

只要不會(huì)影響其他客人，我們對(duì)嫖娼或者房間里發(fā)生的其他事情大抵都是睜一只眼閉一只眼的。來(lái)酒店酒吧里的一半女孩都是想要談這方面生意的。酒店行業(yè)唯一真的會(huì)上報(bào)的就是拐賣人口。有口口相傳的特征，假如某些事情不太對(duì)勁，那我們會(huì)向當(dāng)?shù)貦C(jī)關(guān)上報(bào)。

I don’t know about all 5* hotels but I’m sure this happens at most of them. Front desk/reservation staff will basically stalk you online if you’re a notable VIP and your picture will be shared internally to ensure everyone recognizes you so you feel special when you arrive and everyone already knows who you are.

我不知道所有的五星級(jí)酒店，但我很確信絕大多數(shù)確實(shí)是這樣。假如你是一名有命的VIP，那么前臺(tái)/訂房的工作人員基本上會(huì)在網(wǎng)上跟蹤你，并且你的照片會(huì)在內(nèi)部四處傳閱，保證每個(gè)人都認(rèn)識(shí)你，這樣你到達(dá)的時(shí)候會(huì)感到自己很特別，每個(gè)人都知道你是誰(shuí)。

Triddy
The scale.

規(guī)模。

Management wants things to be automatic for you. A person there when you need them and every item you could need, before you need it. But the scale of that is purposefully hidden.

酒店管理希望一切對(duì)你來(lái)說(shuō)都是自動(dòng)的。在你需要的時(shí)候人就在場(chǎng)，在你用得著之前東西就給你擺好。但是這背后的規(guī)模被有意隱藏了起來(lái)。

For example, You see your housekeeper.

舉個(gè)例子，你看見了你的清潔人員。

You might see that there are 5 other Housekeepers on that floor, a Houseman per floor and a Special Request Delivery person, if you look closely.

你可能會(huì)看到同一個(gè)樓層還有五名其他的清潔人員，一個(gè)樓層有一名管家，假如你仔細(xì)觀察的話，你還可以看到一個(gè)負(fù)責(zé)按照要求送東西的人。

You don't see the 4-6 desk workers manning the radios so that we know when to enter certain rooms, who wants special pillows, how we manage the 3 rooms that all want service at 1PM

但你看不見的是會(huì)有四到六名坐在辦公桌前的人，他們用無(wú)線電告訴我們什么時(shí)候去哪個(gè)房間，誰(shuí)需要特別的枕頭，我們?cè)撛趺丛谙挛缫稽c(diǎn)鐘同時(shí)滿足三個(gè)客房的需求

You don't see the 6 supervisors spot checking check out rooms for cleanliness. Nor do you see the laundry teams, plural. (Sheets and Guest Laundry are separate, and Guest is split into Dry Cleaning and Non Dry Clean) You might see the public Parlor attendants, but you probably won't see the team cleaning the pool or deep cleaning the gym sauna.

你看不見的是有六名總監(jiān)在定點(diǎn)檢查房間的整潔度。你也看不見洗衣團(tuán)隊(duì)，多個(gè)洗衣團(tuán)隊(duì)。（床單和客戶的洗衣服務(wù)是分開的，客戶的還要分成干洗和非干洗）你可能可以看見大堂的人員，但你八成看不見負(fù)責(zé)清潔泳池或深度清潔體育館桑拿房的團(tuán)隊(duì)。

At 7:30AM every morning, the service area just explodes with activity, like you kicked two ant nests at once. 60 housekeepers on a single shift? Guess it's a slow day.

每天早上7:30，服務(wù)區(qū)都會(huì)忙到爆炸，就好像你同時(shí)踢了兩個(gè)螞蟻窩。60個(gè)客房清潔人員一同出動(dòng)？那這天可能沒什么生意。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

And that's just housekeeping.

這還只是清潔客房的方面。

We have three industrial scale kitchens for various purposes! Four if you count pastries! Security teams! Contact companies for large events! Teams of engineers in every specialty. I don't even know where the IT office is, but we do have one! I'm one of the more knowledgeable on where to find items for special requests and I still find new storage rooms every other week. We found a 1930's printing press nobody knew we had!

我們有三個(gè)工業(yè)級(jí)別的廚房，用來(lái)應(yīng)對(duì)各種需求！假如算上甜點(diǎn)就是四個(gè)！安保團(tuán)隊(duì)！大型活動(dòng)專用的聯(lián)系公司！每個(gè)特殊方面的工程師團(tuán)隊(duì)。我甚至不知道IT辦公室在哪，但我們確實(shí)有一個(gè)！我算是比較知道該從哪里找那些特殊要求所需要的東西的人，但每過(guò)兩星期我還是能找到一些新的儲(chǔ)藏間。我們甚至找到過(guò)一個(gè)上世紀(jì)30年代的印刷機(jī)，沒人知道我們有這玩意兒！

Its fucking wild how many moving parts there are. Flipping 500 rooms in a day while setting up for 2 $1,000,000 wedding simultaneously. Fulfilling 100 Room Service Orders while catering those weddings while running our restaraunt. Fixing a leaky shower head in the pool while ensuring a Guest had an extra couch in their room for the kid that just loves couch beds. All of this together is called "An average Tuesday in Summer."

這里移動(dòng)的部件多到讓人頭皮發(fā)麻。翻新五百間客房的同事給兩個(gè)一百萬(wàn)美元的婚禮做好布置。滿足一百個(gè)客房服務(wù)要求的同時(shí)舉辦這兩場(chǎng)婚禮，同時(shí)保證餐廳的正常運(yùn)營(yíng)。修好游泳池的一個(gè)漏水的淋浴頭，同時(shí)保證某位客戶在自己的房間里能多配一張沙發(fā)，只因?yàn)樗液⒆酉矚g沙發(fā)床。所有這些加到一塊兒只是“普通的夏季周二”。

SomebodySeventh
You work in the fucking Grand Budapest Hotel or something?

你是在他娘的布達(dá)佩斯大飯店工作還是怎么著？

spartagnann
Not sure about OP, but I worked in a fine dining restaurant that was located in a very nice, and very large, hotel in a big city, and behind the scenes there were just floors and floors and kitchens, housekeeping depots, laundries, etc. all connected via their own elevator and dumbwaiter systems. It's a hell of a thing to see in action.

我不太確定樓主對(duì)不對(duì)，但我曾經(jīng)在一個(gè)大城市的非常高端、非常大規(guī)模酒店里的高檔餐廳工作過(guò)，幕后是一層又一層的廚房，客房清潔倉(cāng)庫(kù)，洗衣房，等等。全都用他們自己的電梯和升降機(jī)連起來(lái)。看這么大的一個(gè)東西運(yùn)作起來(lái)真的挺厲害的。

Mrkse7en
I worked in a Major Vegas Hotel as the Senior Hotel Manager. I’ve seen it all. A few things you wouldn’t know:

我曾經(jīng)在一家拉斯維加斯的大酒店擔(dān)任高級(jí)酒店經(jīng)理。我全都見識(shí)過(guò)。講幾個(gè)你們可能不知道的事：

Every hotel has bed bugs at some point. It’s not the hotels fault, we noticed international travelers tend to bring them. Probably because they’re staying at multiple hotels per trip. You can even get them from the airplane. To check for bedbugs just inspect each layer of the sheets, under the pillows and mattress. They look like tiny roaches. If you see blood spots on the sheets the next morning that’s usually a sign you have been bitten, but the bites can sometimes take a few days to show or get noticed.

每一家酒店某些時(shí)候都會(huì)有螨蟲。這不是酒店的錯(cuò)，我們發(fā)現(xiàn)國(guó)際旅客有可能會(huì)不小心帶過(guò)來(lái)。很可能是因?yàn)樗麄兠刻寺眯卸家诓煌馁e館下榻。甚至在飛機(jī)上都可能有螨蟲。想要檢查螨蟲的話，只需要檢查每層床單，枕頭和床墊的下面。它們看起來(lái)就像是小個(gè)的蟑螂。假如你第二天早晨在床單上看見有血跡，那通常意味著你被咬了，但被咬的地方可能要過(guò)幾天才能看出來(lái)，或是被注意到。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

Checking in late at night sometimes means free upgrades or discounted upgrade rates. We would try to sell every last suite at night for almost 80% off. We just wanted something, so they don’t go unoccupied. Sometime if we were over sold on rooms, the late late arrivals (midnight) would get a free suite upgrade because we had no choice. Of course this could also backfire if the hotel is sold out. You may get downgraded for being a late late arrival.

深夜辦理入住手續(xù)有時(shí)可能意味著免費(fèi)升房或是折扣升房。我們會(huì)試著把每一件套房賣出去，寧可打2折。我們只希望隨便拿點(diǎn)東西，好讓它們不空置。有時(shí)如果我們房間租多了，那些最晚（午夜）來(lái)的客人可能可以得到免費(fèi)的客房升級(jí)，因?yàn)槲覀儧]有別的選擇。當(dāng)然這也有可能反過(guò)來(lái)。你可能因?yàn)榈降奶肀唤导?jí)。

When you complain, the nicest, more understanding guest gets the better compensation, the rude guest gets bare minimum. Always treat the staff with respect and be friendly, you’d be surprised the number of people who are rude. Even for the smallest of issues.

當(dāng)你投訴的時(shí)候，那些最友善、更體貼他人的客戶通常都會(huì)獲得更好的補(bǔ)償，而粗魯?shù)耐ǔＶ荒艿玫阶钌俚难a(bǔ)償。永遠(yuǎn)帶著尊敬友善地對(duì)待工作人員，你會(huì)被那些粗魯?shù)娜说臄?shù)量嚇到。就算是在最小的問(wèn)題上。

Unidann
When I do have a complaint, I'm very polite because honestly the person I'm complaining to is nowhere near responsible for it, so it's not their fault at all. However if you're too nice sometimes the person you're complaining too can mistake it as a suggestion rather than a complaint that you expect to be fixed, however this all depends on the service of the hotel.

當(dāng)我要投訴的時(shí)候，我一直都非常禮貌，因?yàn)檎f(shuō)實(shí)話我在投訴的那個(gè)人根本不是真的要對(duì)此負(fù)責(zé)的那個(gè)人，所以根本不是他們的錯(cuò)。當(dāng)然假如你太溫柔了，那有時(shí)候你找的那個(gè)人可能以為你說(shuō)的是建議而不是投訴，然而這都取決于酒店的服務(wù)。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

Once I got a room with water in the shower that was boiling no matter what temperature you set it at, and this was at a newly built 5 star hotel. I wasn't burnt by it because I always test out new showers, and I was honest with them about it and polite about it when I was checking out. The manager came to me personally and offered me a limo ride in a Benz to our next destination without me having to even lift a finger.

有一次我訂的房間里淋浴間的水不論怎么設(shè)置都是滾燙的，那還是嶄新竣工的五星級(jí)酒店。我沒有被燙傷，因?yàn)槲铱偸菚?huì)先試一試水。經(jīng)理私下找到我，讓我坐著奔馳豪華車前往我們的下一個(gè)目的地，而我連一根手指頭都不用動(dòng)。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

chupawhat
we don’t want you to know that the people who stayed in the room before you were fucking nasty.

我們不想讓你知道在你之前入住的客人有多惡心人。

housekeeping gets the brunt of it. i’ve seen them carry out bags of used sex toys, peel used condoms off of every surface, and scrub shit - actual human (presumably) shit - off places there’s no reason for human shit to be.

客房清理人員幫你承受了這份重?fù)?dān)。我見過(guò)他們往外扔一袋一袋的用過(guò)的性玩具，從每個(gè)表面上把用過(guò)的保險(xiǎn)套揭下來(lái)，并且把屎——真的、（或許是）人類的屎——從它完全沒有理由呆的地方刮下來(lái)。

the worst, though, was the couple that wanted a home birth but not, you know, at home (because gross). we had to deal with that hazmat situation. fucked them as hard as we could with penalties and fees, though.

但最糟糕的是有一對(duì)夫妻想要在家生產(chǎn)，但就，又不想在家生產(chǎn)（因?yàn)閻盒模?。我們就得為危險(xiǎn)應(yīng)變做好準(zhǔn)備。但我們用罰金和各種費(fèi)用把他們干了個(gè)爽。

scootah
A place I worked at roughly 20 years ago, had that popcorn texture shit on the roof. We were notionally a 5 star hotel - but that always felt like a fucking stretch.

我大概20年前工作過(guò)的地方，天花板上有那種爆米花材質(zhì)的玩意兒。我們名義上是個(gè)五星級(jí)酒店——但總覺得是使勁夠才勉強(qiáng)夠上的。

I remember some guy killed himself with a shotgun under his chin in one of out bigger suites, and painted the popcorn. A couple of people from housekeeping straight up quit rather than deal with it when management tried to bully them into cleaning blood and brain matter off a popcorn ceiling.

我記得在我們一個(gè)比較大的套房里，有個(gè)哥們拿霰彈槍對(duì)準(zhǔn)下巴把自己崩了，把那個(gè)爆米花染上色了。經(jīng)理打算讓客房清潔人員把血和腦漿從爆米花天花板上清理干凈的時(shí)候，有不少清潔人員都直接辭職不干了。

One guy from maintenance said he'd do it, but he wanted a promotion and a 5 year contract with a payout in the event of early dismissal. There was an argument about it and it was like 3 days of calling around getting quotes and arguing with lawyers about if they could give him that contract before they gave in. The smell was getting complaints from the entire floor.

有個(gè)維護(hù)部門的哥們說(shuō)他愿意干，但他要求升職和五年的合約，提前辭退要給錢。對(duì)此他們爭(zhēng)論了一陣子，跟律師們打了三天的電話，問(wèn)他們能不能在放棄之前給他這種合同。整個(gè)樓層都在抱怨難聞的氣味。

Dude did the whole cleanup with a pair of drywall ceiling stilts. Got the promotion and the contract. That shit can't have been legal, even then. But management didn't want the fuss of a hazmat crew or crime scene cleanup going through the hotel.

那哥們用一副高蹺就把整套清潔都干完了。得到了升職和合同。就算那時(shí)那種合同也不一定合法。但管理人員不愿意讓一群應(yīng)急小隊(duì)或者犯罪現(xiàn)場(chǎng)清理小隊(duì)開進(jìn)來(lái)。

I left a few months after that, but I heard a few years later from a former coworker that they had an incident and fired all of housekeeping and maintenance. Except for that guy. He was the only person to survive the purge.

我過(guò)了幾個(gè)月就離職了，但我?guī)啄曛髲闹暗耐履抢锫犝f(shuō)他們出了什么事，把所有清潔維護(hù)人員都開除了。除了那哥們。他是大清洗中唯一一個(gè)活下來(lái)的。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

fletchindubai
I wrote travel guides to places in the Middle East (Dubai, Qatar, Bahrain, Oman, etc) and have stayed in lots of five star hotels around the world for work.

我給中東的一些國(guó)家寫旅行指南（迪拜，卡塔爾，巴林，阿曼，等等），并且為了工作在世界各地住過(guò)很多五星級(jí)酒店。

THe whole five-star system is murky from the start.

整個(gè)五星級(jí)系統(tǒng)從一開始就很可疑。

The manager at a top-class London hotel told me that the hotel grading system in general is “utter nonsense”. The problem, he said, is that the list of criteria to reach each of the star ratings is little more than a tick sheet, albeit with around 500 factors to consider. For example, one criterion for being considered five-star is fresh flowers being present in guest rooms, but there’s a huge difference between a big ornate display of orchids and a bunch of daffodils. The presence of either would technically tick the box and in theory you could fulfill all the required five-star criteria yet be hugely inferior to the hotel next door that offers all the same things but at a much higher quality and standard.

倫敦的一家頂級(jí)酒店的經(jīng)理告訴我，酒店評(píng)分系統(tǒng)總地來(lái)說(shuō)就是“徹頭徹尾的胡鬧”。問(wèn)題在于，他說(shuō)，達(dá)到每一個(gè)星級(jí)的評(píng)判標(biāo)準(zhǔn)只不過(guò)是一張打滿對(duì)勾的紙，盡管有五百多個(gè)方面需要考慮。打個(gè)比方，評(píng)為五星級(jí)酒店的一個(gè)標(biāo)準(zhǔn)是客房里有鮮花，但一大叢華麗的蘭花和一小束水仙花之間的區(qū)別太大了。無(wú)論你選哪一樣，你都可以把那個(gè)勾打上，理論上講你可以滿足所有五星級(jí)酒店的要求，但仍然和隔壁那家提供同樣的東西、但提供的質(zhì)量和標(biāo)準(zhǔn)高得多的酒店差之千里。
原創(chuàng)翻譯：龍騰網(wǎng) http://www.top-shui.cn 轉(zhuǎn)載請(qǐng)注明出處

The Forbes Travel Guide gave just six London hotels a five-star rating (including the one my insider works at) but that means that fantastic hotels like The Ritz, The Langham, The Berkeley, and Mandarin Oriental Hyde Park are “only” four star. Are they really 20 percent inferior to the five-star-rated Al Bustan Rotana in Garhoud in Dubai which is basically a business hotel near the airport?

福布斯旅行指南只給了倫敦的六家酒店發(fā)了五星級(jí)（包括我的線人工作的那間），但這意味著倫敦麗茲酒店，朗廷酒店，伯克利酒店，以及文華東方海德公園酒店那些非常棒的酒店“只有”四星。他們真的就比評(píng)上了五星級(jí)的迪拜布斯坦羅塔娜酒店落后20%嗎，盡管后者只是個(gè)靠近機(jī)場(chǎng)的商務(wù)酒店？

It’s also difficult to maintain a consistent roll-call of criteria, as modern demands change. For example, Wi-Fi in the room is a relatively recent expectation and what we expect as standard has changed over the years, so what constitutes luxury now has altered accordingly. When Savoy Hotel in London opened 1889 it was boasting about features such as electric lifts, “speaking tubes” to lix each floor, and fully plumbed bathrooms.

維持一系列穩(wěn)定的評(píng)判標(biāo)準(zhǔn)也非常困難，因?yàn)楝F(xiàn)代的需求在不斷變化。比如說(shuō)，客房?jī)?nèi)有Wi-Fi是最近才有的要求，而我們預(yù)期的標(biāo)準(zhǔn)也在這幾年間發(fā)生了大量的變化，所以現(xiàn)在被考慮為奢侈服務(wù)的項(xiàng)目也在不斷變化。在倫敦薩沃伊飯店1889年剛開張的時(shí)候，他們吹噓的特點(diǎn)包括電梯，每個(gè)樓層都有的“通話管”，還有通了水管的洗手間。

Now though, in the era of Internet, crowd sourcing is often the most reliable way to judge somewhere. When hundreds of people on sites like TripAdvisor say a place is overpriced and terrible then it doesn’t matter what the official book says. And if a one-star hotel gets nothing but praise from 90 percent of the people commenting? There’s your consensus of rating right there.

但到了現(xiàn)在，在互聯(lián)網(wǎng)時(shí)代，大眾的評(píng)價(jià)往往是評(píng)論某個(gè)地方最可靠的方式。當(dāng)貓途鷹之類的網(wǎng)站上有好幾百人都說(shuō)某個(gè)地方定價(jià)太高，服務(wù)很爛的時(shí)候，那不用管官方的評(píng)價(jià)是什么。而且假如有個(gè)一星級(jí)的旅館什么都沒有，但評(píng)論區(qū)有90%的人都在點(diǎn)贊？這就是真正的打分共識(shí)了。

五星級(jí) 酒店工作 管理層

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那些在五星級(jí)酒店工作的人們，酒店有哪些事情是管理層不愿意讓大眾知道的？

那些在五星級(jí)酒店工作的人們，酒店有哪些事情是管理層不愿意讓大眾知道的？